Terms Of Service
Your consent to be bound by these terms is both on your own behalf and on behalf of any corporate entity that employs you or which you represent, and the term “user” as used herein will be deemed to refer to both you and your employer, jointly and severally.
Nothing in these terms is intended to exclude or limit Userbox, or any Userbox Party’s liability that cannot be excluded or limited by law. If it turns out that a section of this agreement is not enforceable, that section will be corrected as is necessary, and the rest of these terms will still apply.
1. Terms used in this document
1.1. Userbox This website, and any services offered through it, as well as the owner of the website. This entity might also be referred to in this document as “the website”, “the service”, “our service”, “our”, “us”, or “we”.
1.2. Third party application Any third party web application that’s connected to Userbox. This includes, among others, any tracking and analytics solutions we might employ, our payment processing vendor, and applications to which we offer integrations.
1.3. User An individual or organization that have registered to an account on Userbox and have received access via their choice of email and password. This also includes visitors to the website. This entity might also be referred to in this document as a “Userbox account”, “user account”, “you” or “your”.
1.4. Customer A Userbox user that had enlisted to a paid service plan, and that has paid the amount owed for the current billing cycle.
1.5. Plan A service layer offered for a certain price for Userbox users. At the time of writing this document, the offered plans are: “Standard”, “Premium” and “Enterprise”. This entity may also be referred to in this document as “service plan”.
1.6. Service provider A third party business or individual that we work with to fulfil some of our business goals.
By signing up and using Userbox, you represent and warrant that you understand and comply with all the conditions laid out above, as well as the conditions laid out in the “Acceptable Use” section below, and all other terms and restrictions as specified hereunder, and that you will not use Userbox in any way that is in violation of laws or regulations in your place of residence.
Userbox reserves the right to refuse access or close accounts of any Userbox user, without regard to specific violations, as well as to change the terms of eligibility specified here.
3. Data loss
By using Userbox, you agree that software, including that which runs this website, was built by mere mortal beings, and as such will surely be imperfect, and will occasionally not serve its intended purpose successfully. Any damage that is the consequence of alteration, loss or unsuccessful modification of data by Userbox should be accounted for beforehand. If using Userbox, you should make sure any data that’s crucial to your business is backed up regularly separately from the Userbox website or services.
To be clear, Userbox will not be held responsible or liable for any damages or losses (loss of profit, loss of opportunity, or any other kind of loss to your business) in any event and under no legal theory, including where an action on a Userbox website or service resulted in unwanted deletion of data, or alteration or addition of data in a manner that does not correspond to changes that the user actively requested. In case of requested addition or alteration of data that has unwanted results or side effects, the user is solely responsible for the results of any such action, and should be prepared to rectify such issues on her or his own.
4. Correctness and completeness of data
Userbox allows both users and users' customers to modify information relating to their accounts. This may result in human error or deliberate input of malformed or mistaken information.
Please review the warnings presented while using the application or services carefully, and refer to our disclaimer on data accuracy for a detailed explanation on possible pitfalls.
To be clear, Userbox shall not be held responsible or liable to any damages or losses (loss of profit, loss of opportunity, or any other kind of loss to your business) that is the result of an inconsistency between the data presented on Userbox and data on any other system.
5. Continuity of service
Userbox uses industry best practices to ensure that our servers could withhold large amounts of traffic and that our service will remain available even if parts of the infrastructure are temporarily down. However, Userbox is a utility that makes work simpler and not a platform that businesses solely rely on for their continuous operation. Anything accomplished through Userbox can be done by other means of communication between and user and his or her customers. Therefore, Userbox makes no assurances to the availability of its service or to the durability of the information stored on it.
Userbox should not be relied upon as a backup user interface in case an third party application isn’t available, or as a backup storage for data stored in any such third party application. Userbox is offered as a utility application for simplifying work processes and should only be relied upon for those types of tasks.
6. Paid plans and billing
6.1. Payments As long as you’re a member of a paid plan, you must provide us with valid credit card information which you are authorized to use, and allow us to deduct a monthly fee as stated in the pricing section of the website. We will try to automatically update information when credit cards expire, but you are responsible for making sure your credit card information is up to date. If we are unable to process payments for your account, we will restrict access to your account on the Userbox website and services and contact you via email. It is agreed that all past due amounts under these terms shall bear interest at the maximum rate permitted by law, beginning with the date on which the applicable amount became due. No refunds will be provided unless required under applicable law or explicitly set forth in these terms.
Userbox uses a payment processing vendor called Stripe to handle payments for paid plans. Stripe is a well known service for online payments, used by popular applications such as Slack and Kickstarter. Stripe has incorporated all the best practices in online payments into its workflow, making is a very secure and privacy aware solution with regard to handling credit card information.
You can read more about how Stripe handles security on their website: https://stripe.com/docs/security/stripe
6.2. Taxes All payments under these terms are of net income. You shall bear all value added, state, local, withholding, and other taxes or other charges applicable to the services and support. You will pay any such taxes or charges no later than within thirty (30) days after your receipt of proper bills or statements from Userbox or the taxing authorities.
6.3. Fair billing Userbox is a subscription based business, and Userbox users that choose one of the paid plans will be charged on a monthly basis according to their chosen service plan. Userbox will charge customers according to the plan that they’ve chosen and not according to what features were in active use. The pricing for each service plan is defined in the pricing section of the website. Userbox reserves the right to change the pricing of some or all of its service plans at any time in the future, and will inform users of any such changes via email.
In the lifetime of a customer, the chosen plan might change several times. A user might choose to upgrade, downgrade or delete her or his plan anytime during a billing cycle. Userbox also reserves the right to close a user’s account at any time. Userbox relies on a method called proration employed by our payment processing vendor, Stripe. This method attempts to ensure that customers are only billed for the period of time in which a plan was active, and not necessarily for the entire month.
Under certain service plans, Userbox will impose limitations on the certain features that might result in existing existing features disappearing from your account. You can re-gain access to those features by upgrading back to the higher layer of service plan.
Following a change of plan, if you feel a charge was made in a way that does not correctly reflect the period of time a plan was active, you may contact our customer success team for assistance. We will happily reimburse a customer for an entire month if we feel that a mistake was made with her or his billing.
For more information on Stripe’s proration mechanism, you can read about it on Stripe’s own website: https://support.stripe.com/questions/handling-subscription-changes
6.4. Preferred pricing Userbox is dedicated to helping organizations and individuals that are doing good in the world. If you work in an education institution, a nonprofit organization or a business that helps make the world a better place, please contact our customer success team about preferred pricing. Userbox reserves the right to choose which organizations it deems worthy of discounted pricing, and does not guarantee discounts for any organization, regardless of their stated purpose or tax status.
6.5. Limitations of use Userbox specifies the limitations laid out in each service plan on the pricing section of its public website. These conditions may change from time to time, either because of new features and integrations, or for any other reason we see fit. In any case where a change is made in a plan’s conditions or pricing that is not to the user’s benefit, we will inform all affected users in advance and allow them enough time to take any appropriate steps such as upgrading, downgrading or closing their accounts, prior to making the change active.
In any case where a limitation is imposed on your account in a way that doesn’t correspond to the stated conditions of the chosen plan, please contact our customer success team of assistance.
7. Acceptable use
Upon signing up for and using Userbox, you agree to the following code of use:
- A Userbox user, and any visitor to this website, agrees to use this application for its intended purpose, as stated on the public website, and not for any other reason.
- A Userbox user, or any visitor to this website, will not attempt to access or deny access to the Userbox servers, or to deny service to the Userbox website or services for themselves or for other users.
- A Userbox user, or a visitor to this website, will not attempt to access, extract, make use of, or modify other users’ data or data relating to customers of other users.
- A Userbox user will use the website or services under the service plan that she or he paid for, and will not make use of any hacks or loopholes to gain free or discounted access to paid features.
- A Userbox user will not attempt to use her or his account to gain access to or copy business practices or technical specifics employed by Userbox to provide service for their users.
- A Userbox user will not use the Userbox website or services for any activity that is considered illegal in her or his place of residence, and will not store information of an illegal nature, or information that was obtained illegally, on the Userbox website or services.
- A Userbox user will not resell or republish Userbox, and will not copy or redistribute our intellectual property, such as our trademark, logo, source code and name.
- A Userbox user will not store on the Userbox website or services any content that infringes the rights of others or invades their privacy. A Userbox user will not store on the Userbox website or services any content that is bigoted, defamatory, discriminatory or libelous.
- Userbox is not intended for use by morally questionable businesses, such as those that engage in gambling, malware, spam, patent trolling, assistance with services that are offered for free (such as visa application submission), consumer loans, selling of personal data, and any other such type of activity. If you engage in such activities, we hope you’ll have a slow and inefficient work flow.
The team that built and maintains Userbox did their best to adhere to security best practices and modern techniques and technologies, such that Userbox will be safe to use. We have put in place precautions against known vulnerabilities in websites such as CSRF attacks, and we encrypt all communications using modern technologies. You can review the quality of our encryption at any third party website that offers such reports, such as here:
Despite the efforts described above, any application that’s offered online is vulnerable, and as such, so is Userbox. Userbox can therefore make no assurances that it is completely safe from unwanted penetration. In case such an event does happen, we will do our best to inform users as soon as it is safe to do so, and will make our best to diminish the damage that might be incurred on users.
We advise Userbox users to follow known precautions for handling passwords so as to limit the possibility of unwanted access to their account:
- Don’t reuse passwords on multiple websites.
- Don’t save passwords on text files on your computer, don’t pass them around via email, and don’t post them on your screen with sticky notes.
- Use hard to guess passwords, and change them every few months.
- Log out of your account after accessing your account from a public computer, and restrict physical access to your personal computer.
By signing up for a Userbox user account, you agree to take precautions to maintain the confidentiality of your password and other account information, and you agree to notify Userbox immediately of any suspected unauthorized use of your account. Userbox will not be liable under any circumstances for damages caused by unwanted access to your account or data.
We encourage users, penetration testers and white-hat hackers to report any bug or vulnerability they encounter. You can submit any inquiries or reports via email. Please keep in mind that communication via email is not encrypted.
me (at) shayacrich (dot) com
To be clear, Userbox shall have no liability for any damages or losses (loss of profits, loss of opportunity, or any other loss to your business) that are due to a breach to your account or to our systems, as well as due to stolen or hacked passwords that might affect your data in other websites.
9. Confidential Information
You shall not disclose to third parties nor use for any purpose other than for the proper use of the services any Confidential Information received from Userbox in whatever form under these terms or in connection with the services without the prior written permission of Userbox. “Confidential Information” shall mean all data and information, not made available to the general public, oral or written, that relates to Userbox's past, present, or future research, development or business activities, information relating to services, developments, inventions, processes, plans, financial information, customer and supplier lists, forecasts, and projections. You shall limit access to Confidential Information to those of your personnel for whom such access is reasonably necessary for the proper use of the Services under these Terms. Such personnel shall be bound by written confidentiality obligations not less restrictive than those provided for herein. You shall be responsible for any breach of these Terms by any of your personnel. You shall protect the Confidential Information with the same degree of care, but no less than a reasonable degree of care, to prevent unauthorized disclosure or use of Confidential Information, as you exercise in protecting your own proprietary information. The aforementioned limitations shall not apply to Confidential Information which you can demonstrate: (i) was in your possession prior to disclosure hereunder provided that, immediately upon disclosure, you have brought this fact to the attention of Userbox; or (ii) was in the public domain at the time of disclosure or later became part of the public domain without breach of the confidentiality obligations herein contained; or (iii) was disclosed by a third party without breach of any obligation of confidentiality; or (iv) is disclosed pursuant to administrative or judicial action, provided that you shall use your best efforts to maintain the confidentiality of the Confidential Information. If only a portion of the Confidential Information falls under any of the above alternatives, then only that portion of the Confidential Information shall be excluded from the use and disclosure restrictions of these Terms.
9.1. Intellectual Property All code, design and brand assets, trademarks, and content on this website or service are proprietary products of Userbox and its licensors, protected under patents, trademarks, copyrights and international treaties. All right, title and interest in and to the services and the code, including associated intellectual property rights and all improvements, modifications, revisions, derivative works, NRE, customization and integration work product, customer feedback, suggestions and white-label branded applications, are and shall remain the sole and exclusive property of Userbox and its licensors. You may not remove or alter any copyright notice, trademark or other proprietary or restrictive notice or legend affixed to, embedded, contained or included in the website or services or any material provided by Userbox. You may not copy or use them except as explicitly permitted under these terms. Content that is extracted from third party integrations is subject to the copyright of those applications. Trademarks and assets of third party applications on the Userbox website are subject to the trademarks and other intellectual property rights of those applications.
Userbox does not own any user data that was submitted or uploaded by users or their customers. We make use of this data to provide you with our services and may review it for the purpose of aiding users, solving bugs, and for analyzing user behavior so as to improve the user experience of our services, but do not have any ownership rights on such content.
10. Linked websites
11. Account termination
You or Userbox can terminate this agreement for any reason and at any time by sending notice to the other party. A notice for account termination via email or a contact form on this website will not be honored. Instead, a user must use the ‘delete account’ button in the account settings area to shut down her or his account.
Userbox will refund a prorated portion of your monthly prepayment upon completely closing the account. Userbox reserves the right to keep the account open until we can validate that the requesting entity is indeed the owner of the account. Userbox will be allowed to delete any data relating to your account upon closing the account. If a user does not log into our website or use our service consecutively for 12 months, we may regard that account as closed and remove all related data.
The agreement set out in this document will continue to apply after account termination, especially with regard to proprietary content protection and compliance with law.
13. Your location and ours
Userbox is operated from offices in Israel, but our servers are currently located solely within the EU, using Amazon Web Services. We may access our servers, including your data on any such server from our offices in Israel, or anywhere else where we or service providers we work with are operating from.
When using the Userbox website or services, you are responsible for any decision to use the website or services from your location, and you acknowledge that you are solely responsible for being in compliance with any local laws that may affect you.
Userbox shall not be held liable for any loss of data or loss of ability to access data that is the result of your using our website or services.
By agreeing to use Userbox, you assume full responsibility for any loss that results from your use of the website or our services, including any data copied from Userbox to external applications. Userbox and the Userbox team will not be liable for any damages under any circumstances, even if they’re based on negligence and even if we’ve been advised on the possibility of those damages. Our total liability for all claims made about the website or services in any month will be no more than what you paid us for in the previous month. Some States may not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply.
To the maximum extent permitted by law, we provide this website and services on an "as is" basis. We do not provide warranties of any kind, either express or implied, including by not limited to warranties of merchantability and fitness for a particular purpose. We make no guarantees that Userbox fits your specific needs.
You agree to indemnify and hold Userbox and the Userbox team harmless from any losses, including attorney fees, that result from: (i) your unauthorized use of the service; (ii) your violation of any of these terms; and/or (iii) your violation of any third party rights, including without limitation any intellectual property rights or privacy right of such third party in connection with your use of the service.
15. Changes to this document
You may not assign, sublicense or make available to any other person or entity, these terms, or any rights or obligation hereunder, or the services or any part thereof, in whole or in part without the prior written consent of Userbox , and any attempt by you to so assign, sublicense or make available shall be deemed null and void. Userbox may freely transfer and assign its rights and obligations hereunder to an affiliate or to a third party that acquires all or substantially all of the assets subject to these terms or securities of Userbox or any entity into which Userbox shall merge or any affiliate thereof.
17. Export Control
The website and services and all related technical information, documents and materials are subject to export controls under United States and Israeli law. You will (i) comply strictly with all legal requirements established under these controls, and (ii) cooperate fully with Userbox in any official or unofficial audit or inspection that relates to these controls, and (iii) not export or re-export the code or services without the appropriate United States, Israeli and/or other applicable governmental licenses or approvals.
18. Force Majeure
Neither party shall be liable for any costs or damages due to nonperformance under these terms, arising out of any cause or event not within the reasonable control of such party and without its fault or negligence, such as an act of God, act of war, labor disputes, reason of fire, floods, failure of the internet or any network used to access or provide the Services, failure of service attack, or inability to obtain necessary materials or services from suppliers if no equipment sources for such suppliers or services are readily available.
If you have any questions, you may contact us at me (at) shayacrich (dot) com
This document was last updated on July 17th, 2019